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Please check the FAQ before contacting us via LINE (or the contact form).
We will normally respond to your inquiry within 3 business days.
*Please note that it may take some time to respond depending on the content of your inquiry.

How long will it take to arrive?: If your order or payment is confirmed by 10:00, it will be shipped on the same day. If it is after 10:00, it will be shipped on the next business day (excluding holidays).
*The above schedule is for reference only.
*In the case of bank transfer, arrangements for product preparation will be made after confirmation of payment.
*Please note that delivery may be delayed due to long holidays, events, bad weather, etc.
What types of payment methods are available?: The following payment methods are available on the LHOOQ online store:
・Credit card/debit card (VISA/Mastercard/JCB/AmericanExpress)
・Bank transfer ・Paypal
If you choose bank transfer, please make the transfer within 3 days of completing your order.
Please note that your reservation will be automatically cancelled after 3 days.
What are the conditions for returns and exchanges?: Please note that we cannot exchange, return, or cancel orders due to customer convenience.
*Please be sure to check the product when it arrives.
*If the product is defective, please contact us within 3 days of receiving the product.
*We cannot accommodate requests other than those listed below.
・If you receive a product that is different from the product you ordered. ・If the product arrives to you in a defective or damaged state. ・If either of the above two points apply and the product is unused and unopened.

If you would like to return or exchange an item, please attach your order number and a photo showing the damaged area and contact us at the following email address: customer＠lhooq-cosme.com

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